Dear Blue Cruise Alaska,

 I have just returned from an awful trip with your company. The holiday did not deliver on any of its promises. The whole experience was completely different from what was promised in your holiday brochure.

 The service was dreadful. The captain wasn't friendly and he was always late to leave every morning. The ship was old and disgusting. It was not a cruise ship, it was more like a fishing boat. It was definitely not comfortable and cosy. And it broke down often. The engine broke and wasted a lot of our time.

 There were almost no animals to see. We only saw eagles. Where were the polar bears?

And also, there was the problem of the extra expenses. We were told that the holiday was all inclusive but then at the end of the trip we were asked to pay extra fees for insurance.

I am very disappointed with your company and I will never travel with them again.

Yours sincerely,